This is the second Compass survey. The 2018 edition started with a blank page – and was well received. The paper that came out of that survey touched on many of these issues: where does the obligation to protect clients start and end; what response is due to sector entrants that threaten incumbents and lack understanding of serving the poor; and the corollary question to their answers – where are we going, and how will we get there?
The Financial Inclusion Compass 2019 naturally expands on many of these questions – asking new ones as well – and of a larger and more diverse group of people. The thousands of scores they generated and the tens of thousands of words they wrote don’t condense easily into a simple thesis. It would be impossible that they could. But they do reveal fascinating insights into the concerns and anticipations, the forecasts and the imminent decision-points of a wide range of inclusive finance stakeholders.