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Improving Operational Efficiency of MFIs Through Tablet Banking

Micro Finance Institutions (MFIs) provide a range of financial and non-financial services to low-income households around the globe as it is costly for financial institutions to provide the same services. MFIs have been offering these services to the unserved and underserved population but they are also struggling to balance outreach with costs. Use of technology, to a large extent, decreases the cost of service delivery and increases the quality of services. The use of technology such as tablets can improve the operational efficiency of MFIs are they are swift, accurance and cost-effective. This paper by Sakchyam Access to to Finance for the Poor Programme explores the use of tablets within Nepal.

Sarah Corley
Sarah is Deputy Director at DFI and is responsible for developing the DFS profession and providing opportunities for capacity building outside of our online course provision. She has over 20 years of experience within the learning and capacity development within the development and health sector, and is passionate about being a catalyst for change.

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