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The Trillion-Dollar Question

For years, digital financial services providers have tried and failed to seize a multi-trillion-dollar opportunity: the large-scale digitization of retail payments in emerging markets.What must providers do differently to make digital payments work better than cash for merchants and their customers? CGAP Senior Financial Sector Specialist Peter Zetterli’s search for an answer led him to a surprising question: What if trying to be better than cash is the wrong approach? Listen to his thoughts in this podcast from CGAP. 

CGAP is a global partnership of more than 30 leading development organizations that works to advance the lives of poor people through financial inclusion. Using action-oriented research, we test, learn and share knowledge intended to help build inclusive and responsible financial systems that move people out of poverty, protect their economic gains and advance broader development goals. We research and experiment to achieve proof of concept and extract lessons that can be built to scale by our partners, who apply our insights in the marketplace.

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