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Capabilities in Digital Financial Services – Calming the Fears of Myanmar’s Unbanked

This paper from ONOW Myanmar covers the results from a six-month pilot which was conducted in early 2019 through our digital platform Build3, which utilizes chatbot technology. For the pilot, ONOW partnered with USAID, Visa Myanmar, Yoma Bank and Ayeyarwaddy Farmers Bank to reach more than 160,000 users. The paper covers the methodology and insights gained in a 6 months, and speaks to the gender gap in digital access and financial services access, and contains actions applicable beyond Myanmar to the broader context of Southeast Asia.

Sarah Corley
Sarah is Deputy Director at DFI and is responsible for developing the DFS profession and providing opportunities for capacity building outside of our online course provision. She has over 20 years of experience within the learning and capacity development within the development and health sector, and is passionate about being a catalyst for change.

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