COVID-19 | Official online Resource and News Portal. For more information, visit

EY Global Fintech Adoption Index 2019

FinTech has evolved in significant ways since the publication of the first global EY FinTech Adoption Index in 2015. That year EY observed that FinTech, while nascent, was “clearly more than just hype.” The next report, in 2017, found that the industry had grown rapidly and had “achieved initial mass adoption. This 2019 EY Global Fintech Adoption Index reviews interviews from 27,000 consumers in 27 markets.  It examines not only how FinTech has improved and expanded its offerings around the world, but also how it has spurred change across the entire financial services industry. FinTech strives to make financial services more accessible for both consumers and businesses. By connecting customers to a digital world, FinTech enhances their experiences, making them efficient, economical and frictionless.

There are a few key themes in this year’s report:

  • No longer just disrupters, FinTech challengers have grown into sophisticated competitors, with an increasingly global reach.
  • Many financial incumbents, such as banks and insurers, offer credible FinTech propositions of their own, challenging the question of what is a “FinTech?”
  • The interactions between challengers, incumbents and players from outside the financial industry are forming FinTech ecosystems that are replacing traditional bilateral partnerships.
At EY, we are committed to building a better working world – with increased trust and confidence in business, sustainable growth, development of talent in all its forms, and greater collaboration. We want to build a better working world through our own actions and by engaging with like-minded organisations and individuals. This is our purpose – and why we exist as an organisation. Running through our organisation is a strong sense of obligation to serve a number of different stakeholders who count on us to deliver quality and excellence in everything we do. We want to use our global reach and scale to convene the conversation about the challenges facing economies and the capital markets. When business works better, the world works better.

Leave a Reply