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Customer-Centric Guide

The CGAP Customer-Centric guide explores retention, acquisition, and expansion of product use by customers, making recommendations on how to move to a customer-centric model which benefits the organisation and customer.



Sarah Corley
Sarah is DFI's Community & Professional Development Manager, and is responsible for providing opportunities for capacity building of DFS professionals and DFI alumni outside of our online course provision. She has over 19 years of experience within the learning and capacity development within the development and health sector, and is passionate about being a catalyst for change.

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