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The Tech Touch Balance

This report explores the combination between technology and the human side of customers and their preferences. Technology can be used to increase access to and efficiency of financial services but financial service providers and FinTechs must also consider the customer journey and experience when designing and implementing digital financial services, and find ways to engage, educate and support customers. Download the report here.


Our vision is to build a financially inclusive world with access to economic opportunity for all. Our mission is to give people the financial tools they need to improve their lives. Accion has proven time and time again that financial services can be made available; that individual lives and the prosperity of communities can be significantly enhanced; and that this can be done at scale and sustainably. Our work helps people, small businesses, and communities grow and thrive. We challenge and engage the industry, its leaders, and its regulators to achieve a financially inclusive world.

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