Artificial Intelligence (AI) offers big potential for gathering and using customer data and provide new or more appropriate financial services. Advances in AI and also the spread of the mobile phone means that there is a case for financial services providers to use this technology. This report looks at the potential benefits to businesses in an African context, and how it can lower costs, increase revenue, offer more customer-centric services and increase financial inclusion.
The report identifies use cases, examples of machine learning and a readiness framework for MSMEs and Pay As You Go sectors. Download the report here.