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Technology Inequality: Opportunities and Challenges for Mobile Financial Services

This report urges regulators and technology providers to continue supporting mobile financial services on feature phones, even as they work to create paths for new-generation services. In fact, feature phone handsets are getting better, cheaper and smarter, and sales are rising. If mobile financial services are to be a force for financial inclusion, we must not prematurely abandon older technologies as we concurrently push to create a smartphone-based future.

Centre for Financial Inclusion
The Center for Financial Inclusion at Accion (CFI) engages and challenges the industry to better serve, protect and empower clients. We develop insights, advocate on behalf of clients and collaborate with stakeholders to achieve a comprehensive vision for financial inclusion. We are dedicated to enabling 3 billion people who are left out of – or poorly served by – the financial sector to improve their lives.

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