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Consumers and Mobile Financial Services 2016

Mobile phones have increasingly become tools that consumers use for banking, payments, budgeting, and shopping. Given the rapid pace of change in the area of mobile finance, the Federal Reserve Board began conducting annual surveys of consumers’ use of mobile financial services in 2011. This report presents findings from the latest survey, fielded in November 2015, which focused on consumers’ use of mobile technology to access financial services and make financial decisions. Where applicable, the findings from the current survey are also compared with the findings from previous surveys. Topics include consumer access to bank services using mobile phones (“mobile banking”), consumer payment for goods and services using mobile phones (“mobile payments”), mobile security, and consumer financial management and shopping decisions facilitated by the use of mobile phones.

Sarah Corley
Sarah is DFI's Community & Professional Development Manager, and is responsible for providing opportunities for capacity building of DFS professionals and DFI alumni outside of our online course provision. She has over 19 years of experience within the learning and capacity development within the development and health sector, and is passionate about being a catalyst for change.

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