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Achieving Interoperability in Mobile Finacial Services: Tanzania Case Study

In September 2014 the mobile financial services industry in Tanzania signed an agreement that allows customers belonging to one mobile money scheme to transfer money to a customer with an account at a different mobile money scheme. Tanzania thus became the first country in the world with an industry-agreed interoperable market for mobile financial services. IFC facilitated the negotiations that led to the agreement and this case study documents each step of the process, from preparation and industry alignment to the rules drafting phase, to provide advice to other markets that seek interoperable solutions.

IFC—a sister organization of the World Bank and member of the World Bank Group—is the largest global development institution focused exclusively on the private sector in developing countries. The Bank Group has set two goals for the world to achieve by 2030: end extreme poverty and promote shared prosperity in every country.