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Operational Guidelines for Interoperability: A Customer-centric Approach

This publication sets out operational guidelines for mobile money providers to consider when introducing an interoperable service for their customers. Successful A2A interoperability should bring significant benefits for providers and customers alike, but poor implementation could jeopardise adoption and result in inefficient use of financial resources, inequitable risksharing among participants, actual financial losses for participants, and a loss of customer confidence in the mobile money service itself. This publication highlights the key requirements for successful A2A interoperability between mobile money providers, and describes actions that should be taken to realise them.

The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with over 350 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces the industry-leading MWC events held annually in Barcelona, Los Angeles and Shanghai, as well as the Mobile 360 Series of regional conferences.