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Opinion Paper on exploring the Digital Customer Services Interface

This opinion paper advances previous thought leadership work on the ‘Digital Customer Services Interface’ (DCSI) concept by describing the core concept, its key use cases (including mobile real-time instant payments) and possible ways forward for the industry. An acceleration of the digital economy is foreseen when the financial industry succeeds in creating the next level of digital interfacing.

Cleo Turner
Cleo is DFI's CDFP coach and helps our students with the apply section of the Certified Digital Finance Practitioner (CDFP) program. As part of her role Cleo shares useful resources and insights from a wide variety of sources and authors with our community.

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